Privacy Policy

1.Introduction

Elevate My Hotel (“we,” “us,” or “our”) provides hotel revenue management, OTA management, local SEO, Google Business Profile management, reputation management and digital marketing services to independent hotels and resorts. This Privacy Policy applies to this website and to the services we provide, and describes how we collect, use, share and protect information.

By using this website or engaging our services, you agree to the practices described here. If you do not agree, please do not use this website or submit information to us.

2.Information We Collect

We collect information in the following ways:

a) Information you provide directly

• Contact and audit request forms: your name, hotel/property name, email address, phone number, city, and any message or details you share.
• Newsletter sign-up: your email address.
• Client onboarding: property details, pricing, distribution, listing and reputation information needed to deliver our services.

b) Information collected automatically

• Usage data such as pages visited, time on page, referring website, browser type and device type, collected via analytics tools.
• Approximate location derived from your IP address, used for general analytics and local search relevance — not precise device-level location.
• Cookies and similar technologies, described in Section 5.

3.How We Use Information

We use the information we collect to:

• Respond to enquiries, audit requests and support questions.
• Deliver the services you or your property has engaged us for, including revenue management, OTA management, local SEO, Google Business Profile management, reputation management and digital marketing.
• Send service updates, performance reports and, where you’ve opted in, our newsletter.
• Improve this website, our services and our local search visibility recommendations.
• Meet legal, accounting and compliance obligations.

We do not sell personal information to third parties.

4.Local SEO & Google Business Profile Data

As part of our local SEO and Google Business Profile management services, we may access, manage and analyse data connected to a client property’s Google Business Profile and local search presence, including:

• Google Business Profile details such as business name, address, phone number, category, hours, photos, posts and Q&A content, managed on behalf of the client hotel that has engaged us.
• Aggregate, non-identifying local search performance data — such as search impressions, “near me” visibility, direction requests and call clicks — reported via Google Business Profile insights and Google Search Console.
• Publicly available review content on Google, OTAs and similar platforms, used to monitor and respond to reviews as part of reputation management.

This data belongs to, and is managed on behalf of, the client property. We do not use one client’s Google Business Profile or local search data to benefit another client, and access is limited to the team members working on that account.

5.Cookies & Tracking Technologies

This website uses cookies and similar technologies for:

You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

6.Third-Party Sharing

We may share information with:

• Service providers who support our operations — hosting, email delivery, analytics, and CRM tools.
• OTAs, channel managers, PMS and booking-engine platforms, strictly as needed to deliver revenue and distribution management services to a client property.
• Google (Business Profile, Ads, Analytics, Search Console) and Meta, as needed to deliver local SEO, Google Business Profile management and advertising services.
• Legal or regulatory authorities, where required by law.

We do not share your information with third parties for their own independent marketing purposes.

7.Data Retention

We retain personal information for as long as needed to provide our services, maintain business records, and meet legal or accounting obligations, after which it is deleted or anonymised. Aggregate, non-identifying performance data may be retained longer for reporting and benchmarking purposes.

8.Data Security

We use reasonable administrative, technical and organisational safeguards to protect information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9.Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and contractual retention needs.
• Opt out of marketing emails at any time via the unsubscribe link, or by contacting us directly.

To exercise any of these rights, contact us using the details in Section 12.

10.Children’s Privacy

This website and our services are intended for hotel owners, operators and business users, and are not directed at children. We do not knowingly collect personal information from children.

11.Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

12.Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: